In this article is a list of warnings and errors which may appear in the Pixera Web UI or the logs on your Manager and Client servers. Checking these first may help point to a resolution before contacting support, and otherwise will help Pixera support pin down the issue quickly if mentioned in a created ticket.

Where To Find The Logs

Logs can be found by going to “Settings/Help” in Pixera. Here there are a few locations and buttons, the ones mentioned below are described in order of least informative to most informative.

The “Notifications” section will display the information selected at the very bottom. This information will usually be a long line of text which may relay a GUI and followable message, or a deeper Engine message.

The “System Information” section holds a button called “Launch Web UI” which will open a tab in the browser. This browser tab holds useful information about how Pixera and the RX engines are running. The default “Logging” tab will display the same messages shown in Notifications but usually with much more information.

Back in the “Help” section. The “Show Log Files” section holds buttons pointing to the Pixera and RX physical log files on the system. These files hold the deepest level of information of how the software is running step by step. 

In the folders are a variety of different .txt and .log files. Files named the same but with extra values/numbers at the end are brief versions of the respective log and can be ignored as they will not display all the information necessary for determining an issue.

In the Pixera folder, there are four main files:

1. rx_log.txt: This log is for the Preview RX Engine, which runs in the GUI to display textures onto the screens in the Workspace. Any issues involving the Preview playback will likely be found here.
2. presence_app_log.txt: This log is for displaying what versions of Presence were seen by Pixera. This log can usually be ignored.
3. pixera_log.txt: This log is for the Pixera GUI. Any issues stemming from changing in the GUI which affect the project, its connections, and its visuals unrelated to the Workspace playback will likely be found here.
4. control_log.txt: This log is for the Control tab of Pixera. Any issues stemming from this tab will be found here. In a separate article we go over common Control errors which can be found here: 

In the RX folder, there are six main files:

1.  web.log: This log is for the connection to web services for use of any Web Browser Tabs opened from Pixera. This log can usually be ignored.
2. utility-#.log: This log is for keeping track of connections and opened instances of the software. This log can usually be ignored in favor of the playback-# log, as both contain much of the same info.'
3. playback-#.log: This log is for keeping track of all details surrounding the actual playback of the content. Any issues stemming from playback on Clients will likely be found here.
4. merged.log: This log displays data involving the texture's combination to other visuals, such as Effects on the layer. This log can usually be ignored, as issues involving Effects can be easily found on the Web UI.
5. manager.log: This log displays all the connections to Clients from the Manager's perspective. Any issues involving connection to Clients from the Manager can be found in here, although more information will be available in the playback log.

List of Logs

Below is an organized list of more common information, warnings, and errors which may appear, their meanings, and possible fixes.

Connections

Playback

Distribution

Other

Pixera 2.0.65 | Cody | 09 August 2024